Before you sign any contract or pay a deposit, there are critical questions every homeowner should ask. These questions protect you from poor workmanship, delays, and financial disputes.
Essential questions
1. Are you fully insured?
They should have public liability insurance (£2M+) and employer liability if they have staff. Ask to see certificates.
2. Can you provide recent references?
Ask for 3 references from projects completed in the last 12 months. Contact them and ask about quality, reliability, and communication.
3. Who will be doing the actual work?
Some builders subcontract everything. Understand who will be on-site and their qualifications.
4. What is the payment schedule?
Never pay the full amount upfront. A typical schedule is: small deposit (10-25%), milestone payments, and final payment on completion.
5. What happens if there are delays?
Weather and supply issues happen. A professional will explain how they handle delays and communicate about them.
6. Do you offer a workmanship guarantee?
Reputable contractors offer guarantees ranging from 6 months to 10 years depending on the work type.
7. Will you handle building regulations?
Most projects need building control approval. Clarify whether they will handle this or if you need to.
8. What is included in the quote?
Get clarity on materials, labour, waste removal, and any items specifically excluded.